Refund policy
30-day money-back guarantee on Basic.
Your first Basic subscription
If TalentSourcer AI isn't right for your agency, request a full refund of your first Basic subscription payment within 30 days. No questions asked.
The 30-day period starts when your first Basic subscription payment is made. Using your included credits does not disqualify you from the guarantee.
Who is eligible
For new customers only, once per customer or organization, on their first Basic subscription payment. Resubscribing, upgrading an existing subscription or creating another account does not renew eligibility. Separate add-ons and external provider charges aren't included.
It covers your first Basic subscription payment, rather than later renewals or subscriptions to other plans. Custom agreements follow their own refund terms.
How to request a refund
Email [email protected] within 30 days of your first Basic payment. Include your account email and organization name so we can find the payment. You do not need to give a reason.
Eligible refunds are issued to the original payment method. The time until the money appears depends on your payment provider. Contact us if you changed plans or have a question about a charge during the guarantee period; we will review your case individually.
Existing purchases and cancellation
Purchases made under an earlier version of our refund policy keep the terms that applied at purchase. This policy does not reduce those rights or any statutory rights.
You can cancel renewal through Organization settings, Billing & plan, then Manage billing in the app. Cancellation and a guarantee refund request are separate. See the cancellation policy for ordinary subscription cancellation.
Company and billing questions
TalentSourcer AI is operated by BLANKK VENTURES PTE. LTD. Registered address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914.
For questions about charges or a payment dispute, contact [email protected].